The appointment time was for 3:15 I had everything ready for Trimpet fed the dog early and so on which is a struggle for me as I am in a WHEELCHAIR and waited and waited you DID NOT TURN UP ON YOUR APPOINTMENT TIME, – YOU DID NOT TURN UP AT ALL I never had a phone call or anything to say you could not turn up. Or anything as said I am MORE than disappointed in your service, I AM JUST WAITING FOR THE BILL TO TURN UP NOW.